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Cancellation Policy

You may cancel your appointment at any time. Cancellations within 48 hours of the start time of your appointment are liable the full cost of the appointment.

Due to current circumstances, if you test positive for Covid-19 and have to isolate, or have to isolate due to contact from NHS track and trace, during the time of your appointment, you will incur no charge.

To cancel simply follow the cancellation link in your confirmation email (online booking only) or contact Ross Therapy using the details listed at the bottom of our site.

Blocks of Treatment

You are able to bulk buy blocks of appointments (Sports Therapy, Sports Massage and Strength & Conditioning only). Once you have paid the fee, you have 14 calendar days or until your first appointment (which ever comes first) to gain a refund and cancel your purchase. Once purchased, you are able to book and manage your sessions via your associated log in portal on our website.

Instate Fitness Member Free Health Check

Paying members or Trial members of Instate fitness are able to book a free 30 minute movement health screening. These sessions are run at no cost to the member. Only members or trial members of instate fitness are eligible for this offer. Each member is able to book 1 session only, once booked they are no longer eligible for this offer. If cancelled withing 48 hours of the start time, your appointment will stand and this will count as your free health check. To book, please visit the Ross Therapy section of the Instate Fitness members portal.

Treatment Plans

Treatment plans (reffering to monthly direct debit plans) are available to all clients of Ross Therapy, with our Sports Therapy, Sports Massage and Strength & Conditioning appointments only. If you take out a treatment plan with us you, you will be charged the selected fee once a month via direct debit payment. In return you will be able to book online your allotted appointment slots. It is the clients obligation to book in their appointments, if the client does not use the allotted appointments within the month (i.e. if your plan is taken out on the 20th, you will have untill the 20th of the following month to use your sessions), they will not be able to carry over their appointments in the following month.

You can manage your plans, payment details and book via your associated online log in. You can cancel your plan at any point, via your online portal, you will be able to redeem any sessions paid for as normal until the sessions have finished.

Cancelling your appointment within 48 hours of the start time of your appointment will result in the appointment standing and you will not be able to redeem this appointment at a later date.




These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and  Callum Ross trading as Ross Therapy,  the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by  Callum Ross trading as Ross Therapy  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Callum Ross trading as Ross Therapy and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of  Callum Ross trading as Ross Therapy,  our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission.

You may, for your own personal, non-commercial use only, retrieve, display and view the Content on a computer screen.

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Callum Ross trading as Ross Therapy. 

Prohibited use

You may not use the Website for any of the following purposes:

  • in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;

  • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

  • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.


You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Links to other websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of  Callum Ross trading as Ross Therapy or that of our affiliates.

We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy

Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. View the Privacy Policy.

Availability of the Website and disclaimers

Any online facilities, tools, services or information that  Callum Ross trading as Ross Therapy  makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Callum Ross trading as Ross Therapy  is under no obligation to update information on the Website.

Whilst Callum Ross trading as Ross Therapy  uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

  • Callum Ross trading as Ross Therapy  accepts no liability for any disruption or non-availability of the Website.

  • Callum Ross trading as Ross Therapy  reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law,  Callum Ross trading as Ross Therapy  accepts no liability for any of the following:

  • any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

  • loss or corruption of any data, database or software;

  • any special, indirect or consequential loss or damage.


You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions  together with the Privacy Policy    contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

 Callum Ross trading as Ross Therapy  details

Callum Ross trading as Ross Therapy of 11 Poplar road, Surrey, KT100DD operates the Website 

You can contact Callum Ross trading as Ross Therapy by email on


These terms and conditions were created using a document from Rocket Lawyer (

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